Office 365 can be configured to work with Mac Mail on MAC OS X ver 10.5.x or greater and is setup as a standard Exchange account with some modifications. The configuration is accomplished by using the standard auto-config in Mac Mail for an exchange account and then removing the External Server Path setting. After this setup and modification, Mac Mail operates normally as an Exchange mail client and keeps the local inbox/folders in sync. Optionally during the mail setup process the Mac Address Book and Calendar (iCal) application can be configured to synchronize with Office 365.
Step by Step instructions:
- You should have received instructions from the person in your company coordinating the Office365 setup. Using the instructions in that email; use your browser (Internet Explorer or equivalent) , login to Office365 and make sure your password is correct and that you have answered any questions regarding password setup, timezone, etc.
- MAC OS X includes many productivity applications that work well with Office365. These instructions are for Mac Mail.
- Add Office365 to Mac Mail
- Enter Office365 credentials
- Enter your Full Name (e.g. John Doe) as you wish it to appear on sent email.
- Enter your Office365 email address (e.g. john@configureoffice365.com)
- Enter your password for Office 365
- The most likely error that you may receive will be “unable to verify account” and is caused by a wrong email address or password – be sure this information is correct.
- Click Continue
- Validate the configuration
- Review the information on this page for accuracy, if necessary use the “Go Back” button to correct any error’s and re-try
- Decide at this point if you wish to sync contacts and calendar’s with Office365. Any changes to Address Book or iCal after Mail configuration is complete must be handled within Address Book or iCal.
- Click Create
- Mac mail will now take you to the main email screen where you will see any email in your Office365 account. You have one more step in the configuration – make sure you complete step 7 below.
- Modify the Advanced Configuration
- As in step 3 – select Preferences and Accounts from the Mail menu
- Highlight the Office365 account (e.g. john@configureoffice365.com)
- Click on the Advanced Tab and remove the External Server Path entry – make this entry blank
- Close Preferences Window (Red button – top left) and Save entry
- Send a test email from your new account to another use and validate it works.





The instructions on step three are recursive:
“[Step] 3.If Mac Mail has not been setup on this computer previously then skip to step 4. If Mac Mail already in use for other email accounts, go to step 3.”
Thanks for the feedback and fixed it.
Hi Mike,
Nice article thank you! In step 6 you don’t say why we should remove the External Server Path entry, please can you say why this is? I notice that this isn’t mentioned in the official Apple Mail setup instructions on the Office 365 site.
Many thanks
Hi Mike,
Once i complete step 4, mail prompts me to enter the incoming mail server address, any ideas?
J
I was experiencing behavior where I miss emails periodically. Removing and recreating the mailbox resulted in no historic emails being imported into my Mac Mail. Has anyone experienced this issue and found a solution?
When I hit continue on step 4 it doesn’t automatically connect. It takes me to a screen that says Incoming Mail Server and asks for
- account type (Exchnage, POP, IMAP)
- Incoming Mail Server
- Username (which I know)
- Password (which I know)
- Outlook Web Access Server
What are the setting for those?
These instructions don’t align with Mail 10.5.
There is no External Server Path entry, and these instructions don’t tell us what to put in the Incoming Mail Server, Outgoing Mail Server, Outlook Web Access Server fields…
10.5 obviously needs its own instructions.
Hi, this procedure really works, does anybody more try it ?
I got a difficult to set up a mac client, i didnt read this post before.
Although I found this other post from office 365 comunity which says that theres no support for exchange through a mac mail client.
This is the post:
http://community.office365.com/en-us/forums/160/p/20848/105432.aspx